ITIL® 4 Specialist: High-velocity IT

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About Course

The ITIL 4 Specialist High-velocity IT course is an intermediate-level certification within the ITIL 4 framework, designed for IT practitioners and leaders who aim to understand the ways in which digital organizations and digital operating models function in high-velocity environments. This course will help learners to explore the ways in which digital organizations and digital operating models function in high-velocity environments, focusing on rapid delivery of products and services to obtain maximum value.Throughout the course, participants will delve into key ITIL 4 practices and how they contribute to service management in modern tech-driven service environments. The ITIL 4 Specialist High-velocity IT certification ensures that learners are well-equipped with the knowledge of working practices like Agile and Lean, and technical practices and technologies such as Cloud, Automation, and Automatic Testing.Learners will gain insights on ethical considerations, digital transformation, design thinking, and how to ensure valuable investments, fast development, resilient operations, co-created value, and assured conformance. This comprehensive course is instrumental for those looking to excel in IT service management within fast-paced and transformative IT environments.

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What Will You Learn?

  • Understand the key concepts of high-velocity IT and how it differs from traditional IT approaches.
  • Explore the underpinning digital technology and how it enables digital transformation and supports digital organizations.
  • Gain insights into the ITIL® 4 High-Velocity IT approaches and how they contribute to delivering valuable digital products and services quickly and efficiently.
  • Discover the operating models that enable organizations to function at high velocity, including lean, agile, and DevOps methodologies.
  • Learn about the ITIL® 4 management practices and how they are integrated and adapted to support high-velocity IT.
  • Grasp the cultural aspects necessary for high-velocity IT, including the ITIL guiding principles and key behavior patterns.
  • Apply concepts like ethics and design thinking to align IT initiatives with business objectives and customer needs.
  • Develop an understanding of supporting models and concepts for creating a safe and agile working environment, including a focus on stress prevention and safety culture.
  • Acquire techniques for fast development and resilient operations, such as Infrastructure as Code, Continuous Integration/Continuous Delivery (CI/CD), and Site Reliability Engineering (SRE).
  • Learn how to ensure valuable investments through techniques like prioritization, Minimum Viable Product (MVP) development, A/B testing, and product/service ownership.
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