IT Service Management with System Center Service Manager

Wishlist Share
Share Course
Page Link
Share On Social Media

About Course

The IT Service Management with System Center Service Manager course offers comprehensive training on how to implement and manage IT services using Microsoft’s System Center 2016 Service Manager. This course is designed to equip learners with the skills necessary to understand business drivers behind IT service management, adopt ITIL/MOF best practices, and align their IT service management requirements with Service Manager capabilities. Through a series of modules, participants will learn about Service Manager architecture, installation, core features, and how to configure the system to meet organizational needs, including populating the CMDB, managing incidents and problems, changes, releases, and automating business processes with Orchestrator. Learners will also gain knowledge on configuring service level management, using reports, troubleshooting, disaster recovery, and customizing forms using the Service Manager Authoring Tool. By completing this course, individuals pursuing it service management training courses will be well-equipped to improve IT service delivery and support within their organizations.

Show More

What Will You Learn?

  • Understand the business drivers behind IT Service Management and how they align with ITIL/MOF best practices.
  • Gain familiarity with Microsoft System Center 2016, focusing on Service Manager's architecture, components, and key features.
  • Learn how to install, configure, and upgrade System Center 2016 Service Manager, including the Self-Service Portal.
  • Master key concepts such as Management Packs, the CMDB, workflows, security, and user roles within Service Manager.
  • Configure Service Manager to meet specific IT Service Management requirements of an organization.
  • Integrate Service Manager with Active Directory, Exchange, and other System Center components using Connectors.
  • Effectively manage incidents, problems, changes, and releases to maintain IT service continuity.
  • Develop and manage a Service Catalog with request offerings, service offerings, and manage service requests efficiently.
  • Automate business processes using Orchestrator, creating and configuring runbooks for enhanced IT process automation.
  • Implement and manage Service Level Agreements (SLAs), ensuring compliance and performance monitoring.
  • Utilize reports and data analytics to monitor, analyze, and optimize IT service delivery.
  • Perform advanced troubleshooting, disaster recovery, and create custom forms using the Service Manager Authoring Tool.
kavoneinstitute

Upskilling Generations! +254106160918 info@kavoneinstitute.com