ITIL® 4 Strategist: Direct, Plan, and Improve

Categories: AXELOS, Self-paced Courses
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About Course

The ITIL® 4 Strategist: Direct, Plan, and Improve course is an integral part of the ITIL 4 framework that focuses on equipping learners with the skills needed to effectively direct, plan, and improve IT and digital services. Through Module 1, participants will gain a solid introduction and recap of ITIL 4, exploring the core concepts of DPI (Direct, Plan, and Improve) and understanding their application through the Service Value System (SVS) and the guiding principles.The course delves deeply into strategy management, assessment, planning, and the critical role of direction in successfully implementing strategies. Learners will discover how to apply these concepts using Value Stream Mapping (VSM) and how to drive continual improvement through effective measurement and reporting. Organizational Change Management (OCM) principles and methods are also covered, ensuring that participants can support and lead change initiatives within their organizations.Through a mix of theoretical knowledge and practical application, this course helps IT professionals to enhance their strategic thinking and to play a pivotal role in the ongoing improvement of service management practices.

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What Will You Learn?

  • Understand the key concepts and challenges of Direct, Plan, and Improve (DPI) within the ITIL 4 framework.
  • Gain insights into the role of strategy management in directing an organization's service management.
  • Learn how to assess the current state of services to identify areas for improvement.
  • Acquire the skills to plan and implement strategies that align with the organization’s direction and improvement needs.
  • Explore the use of Value Stream Mapping (VSM) for assessment and planning.
  • Develop competencies in measurement and reporting to support continual service improvement (CSI).
  • Understand how to apply the four dimensions of service management for balanced development of the Service Value System (SVS).
  • Grasp the principles and methods of Organizational Change Management (OCM) to support improvement initiatives.
  • Strengthen communication skills tailored for diverse stakeholders involved in directing, planning, and improving services.
  • Learn practical techniques for developing the Service Value System utilizing the four dimensions of ITIL 4.
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